Phone Etiquette and the Power of Mystery Shopping

Originally Aired - Tuesday, October 31 • 2:30 PM - 4:00 PM PT

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Location: S229

Description

Is your poor phone etiquette killing your business? In this session, learn how answering the phone – from before the phone rings to how the shop follows-through with each interaction – affects the customer experience. Hear how real shops are answering the phone and fielding customer questions and walk away with best practices and scripts for raising the bar on your business through the power of mystery shopping.

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