McFarlin, Josh

Josh is the Executive Vice President of Operations at AirPro Diagnostics. In his role, he is responsible for all service delivery operations out of multiple locations, internal and external training, accounting, finance, and legal activities, as well as over 130 staff. Previously, he has worked for I-CAR as the Director of Curriculum and Product Development for 6 years and Raytheon Professional Services as a curriculum manager working on several different projects and programs in his nearly 9 years with them. Josh has been in the automotive industry for over twenty-seven years starting as a service technician and later as a service engineer for both Ford and Audi. Josh has a Bachelor of Applied Science focused on Automotive Service Management Technology, and an Executive MBA from the University of Wisconsin. He has worn a lot of different hats in his career, but he still identifies most closely as technician and “car guy” at his core. Josh has extensive experience with technical training development/delivery, experience working with and for OEMs, and his hands on experience with the service side of the industry to this opportunity for the good of the industry. Experience: AirPro Diagnostics, Executive Vice President of Operations, 2019-Present: Member of the executive leadership team playing a key role in setting the strategic direction of the organization in both existing and new verticals throughout the industry. Accountable for maintaining our 10-minute response pledge to our customers by maintaining the necessary staffing levels to meet the ever increasing demand. Leading the implementation of a learning management system that will house both internal and external training offerings that are under development and continuous improvement; I-CAR, Director, Curriculum & Product Development, 2013-2019: Strategic leader responsible for directing the curriculum and product development team and process, including creating a product development strategy and associated product plans, establishing a quality control testing process, building the product launch process, and establishing measurements of success, all with a mind toward continuous improvement; Raytheon Professional Services, Training & Development Manager – Curriculum Manager, 2005-2013: Managed the remote and onsite delivery of training programs for a global corporate training organization with a focus on highly customized solutions. Managed an extensive multi-client portfolio with an eye on continuous improvement, validation and technical excellence. Further achievements realized as a Six Sigma Specialist; Audi of America, Service Engineer, 2004-2005: Provided technical subject matter expertise across technical and dealers groups. Facilitated cross-functional communication between manufacturer and Dealer Body for the North America division of Audi; Ford Motor Company, Service Engineer, 2002-2004: Fostered delivery of highly technical information through multiple brand channels to support the immediate resolution of dealership technical concerns. Recognized as an outstanding key contributor, and selected as a “Greatest Needs” service engineer; Greenway Ford, Service Technician/Team Leader, 1995-2002: Developed functional and technical expertise of gasoline engines, manual transmissions, rear axle service and frame replacement through hands-on repairs for the dealership’s progressive collision repair facility.